18bdt's Privacy Policy

1. Introduction

18bdt is a safe and reliable online gaming platform serving players in Bangladesh. We place the highest importance on our users' privacy and take full responsibility for protecting their personal information.

This Privacy Policy ("Policy") describes how 18bdt ("we", "us", or "Platform") collects, processes, stores, and protects the personal information of users ("you" or "user") of our website and services.

By creating an account on our platform or using our services, you consent to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

2. Information We Collect

We collect various types of information for the purpose of providing and improving our services. This information falls into two main categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket number or bank account details)
• Documents provided for identity verification
• Any information provided when contacting our support team

2.2 Information Collected Automatically

The following information is collected automatically when you use our platform:

• IP address and device identifiers
• Browser type and operating system
• Platform login time and session information
• Gaming history and transaction records
• Information obtained from cookies and similar tracking technologies

3. Use of Information

18bdt uses collected information only for lawful and fair purposes. We never misuse your information or sell it to third parties without your permission.

3.1 For the Purpose of Providing Services

• For creating and managing accounts
• For processing deposits and withdrawals
• For providing bonuses and promotional offers
• For ensuring customer support services
• For maintaining the security and functionality of the platform

3.2 For the Purpose of Meeting Legal Obligations

• For complying with anti-money laundering regulations
• For completing the identity verification process
• For preventing fraud and illegal activities
• For complying with applicable laws and regulations

3.3 For the Purpose of Improving Services

• For analyzing and improving user experience
• For developing new features and services
• For identifying and resolving technical issues
• For providing a personalized gaming experience

4. Sharing & Disclosure of Information

We do not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to provide specific services such as payment processing, identity verification, and technical support. These partners receive only the information necessary to carry out their designated tasks, and they are contractually obligated to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information to regulatory authorities when required by a court order, government directive, or applicable law. In such cases, we always follow legal procedures and disclose only the minimum information necessary.

4.3 Security & Fraud Prevention

Information may be shared with relevant authorities as needed to protect the security of the platform and to prevent potential fraud or illegal activities.

5. Cookies & Tracking Technologies

18bdt uses cookies and similar tracking technologies to enhance your browsing experience and ensure the proper functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and operating core functionality.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytical Cookies: Used to analyze usage patterns for the purpose of improving services.

5.2 Cookie Controls

You can set your preferences to accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

6. Data Security Measures

18bdt implements industry-standard technical and organizational measures to keep your information secure. We regularly evaluate and update our security practices.

6.1 Technical Security

• SSL encryption — all data transmissions are secured
• Data encryption — stored information is securely encrypted
• Firewalls and secure server environment
• Regular security audits and testing
• Two-factor authentication

6.2 Organizational Security

• Staff privacy training and awareness programs
• Minimum access policy — only staff who require it have access to information
• Rapid response plan in the event of a data breach
• Security assessment of third-party partners

6.3 Data Retention Period

We retain your personal information for as long as your account remains active. After account closure, certain information may be retained for a specified period in accordance with applicable regulations for reasons such as legal obligations, dispute resolution, or security requirements.

7. Your Rights & Controls

18bdt respects your rights regarding your information. Your key rights are outlined below:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your information.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update it as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for legitimate reasons such as legal obligations or fraud investigations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes such as marketing communications. You can opt out of such communications at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat support. We will verify your request and respond as quickly as possible.

8. Third-Party Links & Services

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and other software developers. These third-party providers have their own privacy policies that govern your interactions with them.

18bdt is not responsible for the privacy practices of third-party services. We recommend that you review their respective privacy policies.

For payment processing, the security and privacy policies of bKash, Nagad, Rocket, and banking institutions apply. These payment providers manage transaction information in accordance with their own policies.

9. Protection of Minors

18bdt provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors.

We conduct an age verification process at the time of account creation. If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account.

If you believe a minor has accessed our platform, please contact us immediately at [email protected].

10. Policy Changes & Updates

We may update this Privacy Policy from time to time. Changes to the policy may be necessary due to legal changes, technological developments, or changes to our services.

For significant changes, we will notify you via a notice on the platform or to your registered email address. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

We recommend that you review this policy regularly. The date of the most recent update is stated at the top of the policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.