Frequently Asked Questions
18bdt's Q&A Centre
No matter how many questions you have — about security, identity verification, deposits, or your account — clear answers to everything are provided here.
Whether you are new to 18bdt or a returning player, questions can come up at any time. On this page we have organised the most frequently asked questions into four categories: security & privacy, identity verification (KYC), deposits, and member accounts. The answers are written in plain language so you can find a solution to any issue quickly. If you cannot find an answer, contact us directly through the support section below.
Answers to all your questions
Security & Privacy
All your information on 18bdt is protected with SSL encryption technology. This means your login details, personal information, and transaction data travel through a fully encrypted channel, so no third party can read them. Our server security systems are regularly tested so you can play with peace of mind.
Change your password immediately and let us know via live chat or at [email protected]. Our support team is available 24/7 and will review your account's recent login activity and take the necessary protective steps. You may also want to request that your account be temporarily locked.
A strong password is made up of at least 8-12 characters and includes a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or simple words as a password. Keep a different password for each platform and change them regularly.
Never share your OTP, bKash, or Nagad PIN with anyone — even if they claim to be a representative of 18bdt. The 18bdt support team will never ask for your PIN or OTP over the phone or by message. If you receive any such call or message, notify us immediately through live chat.
Public Wi-Fi networks are generally less secure, so use your own mobile data or a trusted network whenever possible. If you must use public Wi-Fi, close your browser session after logging in and consider changing your password afterwards. Our SSL encryption provides an added layer of protection even in such cases.
Identity Verification (KYC)
If verification is rejected, the support team will let you know the reason. Common issues are blurry photos, expired documents, or a mismatch in names. Resubmit your documents accordingly. If you have any confusion, contact us directly via live chat or at [email protected] and the support team will guide you step by step.
For players in Bangladesh, the National Identity Card (NID) is generally the most widely accepted. A passport or driving licence may also be used in some cases. You must upload clear photos of both the front and back of the document — blurry or cropped images will not be accepted.
Yes, all KYC documents you submit are stored on encrypted servers and used only for the authorised verification process. They are not shared with any third party. Under our privacy policy, ensuring the protection of your information is our responsibility.
When withdrawing funds, it is verified that the account name and the bKash/Nagad/bank account name belong to the same person. If they do not match, the fund transfer may be held or cancelled. When registering, enter your name exactly as it appears on your payment account.
In most cases, one successful verification is enough. However, re-verification may be requested for security reasons or if any unusual activity is detected on your account. This is done for the protection of your own account.
Deposits
Log in to your 18bdt account and go to the deposit menu. Select bKash, enter the amount (minimum ৳100), and send money via bKash to the indicated payment number. Once you submit the transaction ID, your balance is usually updated within a few minutes.
18bdt does not impose any deposit fee itself. However, bKash, Nagad, or Rocket's own send money charges may apply — these are deducted directly by your mobile banking app. For bank transfers, your bank's own fee policy applies. Check your wallet's fee schedule before making a deposit.
First, wait a few minutes, as there can sometimes be a slight delay. If your balance still has not updated, contact us via live chat or at [email protected] with the transaction ID from bKash/Nagad and a screenshot of the payment. The support team will verify and resolve the matter quickly.
Yes, the deposit process with Nagad is nearly the same. Select Nagad from the deposit menu, send a minimum of ৳100, and submit the transaction ID. Make the payment using Nagad's send money feature. If you run into any issue at any step, let support know.
The minimum deposit amount is ৳100, which applies to all methods — bKash, Nagad, Rocket, and bank transfer. For information about the maximum limit, contact the support team, as the limit may vary by payment method.
Member Account
Go to the account settings page to update your personal information. Identity verification may be required to change certain details. If you cannot do it yourself, contact us via live chat or at [email protected] — the support team will help you.
When logging in from a new device, you may sometimes be asked for an OTP or additional verification to confirm your identity — this is for your security. On a recognised device, you can usually log in directly. If you have trouble on a new device, the support team is ready to help.
No. Only one account per device or per player is allowed. If multiple accounts are found, all of them may be closed and the balance may be forfeited. If you have a problem with an existing account, contact support directly instead of opening a new one.
You can reset your password using the "Forgot password?" option on the login page — a verification code will be sent to your registered email or phone number. If you cannot access those either, you can recover your account by proving your identity via [email protected] or live chat.
You can notify support at any time to temporarily deactivate or permanently close your account. As part of responsible gaming, we also offer a self-exclusion option. Request this via live chat or at [email protected] and the support team will assist you with the right steps.
Still have questions?
Our support team is always ready to help in Bengali and English. Chat with us directly via live chat or send us an email.